FAQ

We invite you to directly contact the point of sale where you would like to both see and purchase a product. You can find our points of sale at Zoomys Juicery Store located in Toronto. Address: 1015A Pape Ave, East York, ON M4K 3V8, Opening hours: Sun-Mon: 11am-5pm Tue-Sat: 9am-6pm

Yes, we can reserve a certain product for pickup at our point of sale. Reservations are accepted through email only. Reservation is valid till the end of the same business day when the reservation was made. Our point of sale located in Toronto at Zoomys Juicery Store. Address: 1015A Pape Ave, East York, ON M4K 3V8 Opening hours: Sun-Mon: 11am-5pm Tue-Sat: 9am-6pm

Yes! You can pick-up your online purchase at our point of sale at Zoomys Juicery Store located in Toronto. Address: 1015A Pape Ave, East York, ON M4K 3V8, Opening hours: Sun-Mon: 11am-5pm Tue-Sat: 9am-6pm Once purchased online select the pick-up in-store option.

We do not have on-site parking available. There is paid street parking available in front of Zoomys Juicery on Pape Ave. Please always read all street signs for exact rules and times for free parking.

On our site, you will find all products currently available online. Certain items may be temporarily out of stock. Please note that certain products are available exclusively at the point of sale. We invite you to visit our point of sales at Zoomys Juicery where you can find a wider variety of colors of certain designs and some limited edition models of candles.

Most orders are processed within 1 - 2 business days. Orders are processed and shipped on business days only (Monday through Friday, excluding major holidays). Orders placed on non-business days will be processed the next business day. All purchases are subject to bank authorization prior to processing. Only authorized purchases will be processed and shipped.

*Our decorative candles are made to order so please allow an extra 2 business days for processing. Our courier of choice is UPS or Canada Post. Depending on your location, it will typically take the following durations for delivery: GTA Toronto: 1-4 days Ontario: 3-5 days Canada: 5-10 days USA: 5-12 days - FREE shipping delivery on orders over $119 CAD within Canada and US. - Standard flat rate of $7.99 within Canada and $10.99 within US. All parcels are sent via standard Canada Post & UPS are tracked. Please note that once your order leaves our studio, we cannot be held responsible for any unforeseen delays. It is the customer’s responsibility to ensure the accuracy and safety of the shipping address provided. We will not be held liable for incorrectly entered shipping information or packages left, stolen, or missing from an unreliable or unsafe shipping address. The customer is responsible for paying the cost of re-shipping any packages returned to the sender due to issues with delivery.

If you would like to modify or complete the delivery address for your order (i.e. zip code, street number, typo or additional information), we invite you to contact our Customer Care info@threelines.ca as soon as possible with your order number and the correct shipping address. Once your order has been confirmed, we cannot guarantee that it can be modified. However, we will do our best to accomodate your request. If you wish to send your order to a new address, we invite you to contact our Customer Care info@threelines.ca to cancel your order and place a new one.

We package your order with ultimate care, but damaged/broken products sometimes happen. Please email us at info@threelines.ca with proof of purchase, pictures of the packaging, and the damaged/broken products.

If the tracking information for your package is confirmed delivered, and you are unable to locate the delivered package please: Check with neighbours and family members Look around the delivery location Check for notice of attempted delivery Contact the carrier directly who can assist further We invite you to contact our Customer Care by email info@threelines.com as soon as possible. Note: Three Lines Canada monitors claims of lost, missing, wrong, and damaged items for abuse. Lost, missing, wrong, and damaged items must be reported immediately upon receipt of the shipment, and any damaged, wrong, or missing items must be retained (including the shipper). Three Lines Canada reserves the right to limit or deny the reshipment or credit of an order/item in all instances.